Location: Remote Job
This is a Customer Support Role. Manage back-end operations using various tools. Part of the customer delight team that is the first point of contact for enquiries, bookings, on-going transactions. A critical role, ensure smooth delivery of service and delight customer with awesome experience.
Responsibility
Responsible for back-end operational processes
Responsible for smooth service delivery
Communicate with providers and customers on a daily basis
Manage and maintain CRM tools
Build lasting relationships with customers and hosts- positive & empathetic attitude
Ensuring customer issues are resolved and following up to confirm satisfaction.Â
This is a shift based role
Skills:
Strong customer service skills to ensure a positive customer experienceÂ
Ability to build rapport and establish trust with customers
Ability to manage multiple tasks and prioritize workload effectively
Good knowledge of Excel
Email your CV: pack@tailz.in