Helpful faqs for pet parents
- 01
Home boarding is when your dog stays with someone else in that other person’s home, letting your dog enjoy the comforts of a family home and one-to-one attention, while you can’t be with them. With a shared passion for dogs, they either have a pet currently or have had a dog in the past, making their love for furry companions a genuine part of the tailZ experience.
- 02
Tailz simplifies the process of finding trusted home boarding services for dogs in your vicinity. Download the app, create your profile, and effortlessly connect with reliable home-boarding options that match your preferences and location.
- 03
We take great pride in our selection process. All our service providers go through background verification. Once selected, they interact with the experts on our panel to help them become the perfect host. We try to ensure only genuine dog-lovers are part of this community. Your ratings, review and feedback are valuable and will help us ensure we continue to partner with genuine service providers.
- 04
Yes. Even if you have never left your dog before, you can still use dog boarding and day-care services. If your dog is still a puppy, it is a good time to get the dog used to boarding. If your dog is already an adult and has never stayed out either at boarding or friend’s place, then we recommend you start with day-care for a few hours before leaving the dog overnight.
- 05
Your pet sitter will keep you posted, with text and photo/video updates. You can also reach out to the sitter through the app for any questions during the stay.
- 06
You can modify your request anytime before payment and confirmation. The host will need to confirm and accept any change to the booking. After payment, you will need to cancel your current request and start a fresh booking.
- 07
1. This is the time when the pet parents, pet and the care-giver get to meet and get familiar with each other. If you (your pet) and the sitter feel comfortable with each other, go ahead and confirm your booking!
2. It is required for all new bookings. Repeat bookings don’t have to go through this step.
3. Booking is confirmed only after Meet-n-Greet.
- 08
Download tailZ App. Enter your city and search for your area in the location. If you do not see your exact location, you can also search for hosts in areas close to your locality. You can also search for all hosts in your city and then send a request to the one closest to you.
- 09
Despite the best precautions, your pet could feel sick while you're away but don't worry! We will assist the sitter take care of the issue, including reaching out to your pet’s vet. We strongly recommend that you share as much information about your pet as possible, including any medical history and your vet's contact details. Your emergency contact details should be available with us for us to reach out to you.
- 10
We will assist the sitter to move the pet to another verified pet-sitter for the remaining duration. We will make sure a different pet-sitter is selected after confirming with you. Although not ideal, we will expect and request you to understand and support the sitter.
- 11
That’s not something we want our customers to experience. Please let us know why you were unhappy with the service. This platform works on review and ratings. Please communicate to the sitter and us your reason for dissatisfaction.
- 12
Under your upcoming bookings use the cancellation option to cancel your booking. Please refer to the cancellation and refund policy of the booking before cancelling the service.
- 13
Refer to the cancellation and refund policy and your booking details for any cancellation fee.
- 14
For refund policy check the Cancellation and Refund Policy and the booking terms. Customer Care will call to process refund after online cancellation. Refund takes 3 working days.
- 15
No. All payments are online through Tailz. Pet sitter should not be paid directly.
- 16
tailZ makes it easy to find budget-friendly dog boarding options in your locality. Use the app to search for hosts, review their profiles, and select an option that aligns with both your budget and your pet's requirements.
- 17
tailZ connects you with reliable pet boarding facilities for dogs. Download the app, search for hosts, and discover the perfect home boarding facility near you, ensuring a secure and comfortable stay for your pet.
- 18
tailZ assists you in discovering the best dog creche facilities nearby. Download the app, explore options, and choose a creche that offers a nurturing environment for your dog.
- 01
Experience the joy of having dogs in your life! 😊
If you're passionate about dogs, have space, and some free time to spare for furry friends, you're in the right place. Before you start, here are a few essentials:
1. **Must Love Dogs**
2. Must be at least 18 years old
3. For sitters, own or rent a space
4. For walkers, be physically fit for long walks
- 02
1. Follow the link and register
2. Use DigiLocker to complete background verification. You will need to keep the following documents handy
- ID card
- Address Proof
- Pan Card
3. We will follow-up with a call for verification
4. You must make sure
- Photos are clear and bright
- Photos in landscape mode
Make sure to take clear photos of all open spaces and area where the pet will stay and sleep.
5. Remember- all pet bookings will be confirmed only after the pet-parent visits your space. So please be honest and accurate in describing yourself and your space.
- 03
1. Online application takes just 5 mins
2. Provide valid id and details for faster verification.
3. Clear photos are crucial for faster approval
4. Complete process can take upto 7 days
- 04
At tailZ, we are committed towards building a community of trusted Pet-sitters. By providing your identification and address proof documents you help build trust. We use Government of India document verification and document sharing mobile app, DigiLocker, for our process. Please follow the link for DigiLocker guide. https://bit.ly/digilockerguide
Only upload DigiLocker verified Driving License and masked Aadhaar card, unverified and unmasked documents will be rejected.
1. Upload Id Proof
2. Upload Address Proof
3. If your permanent address as given on Aadhaar Card or Driving License is different from the location where you intend to provide pet-care services then please provide one of the following documents as an additional address proof in your name: - Rent Agreement, Electricity bill, Bank statement/passbook, Gas connection, Postpaid mobile bill
4. Maximum file size 10MB
5. File format PDF or JPEG format
- 05
The online verification process failed due to one of the reasons below
1. Application form incomplete
2. Invalid phone number
3. Invalid id/address proof
4. Digilocker verified documents not provided for verification
Reach out to us to complete the pending documentation.
- 06
If verification failed due to incomplete application you can apply immediately
If verification failed due to incorrect details, you can apply immediately with correct details
Rejection due to any other reason, please wait for 3 months before re-applying.
- 07
Its free of cost. Sign-up now!
- 08
You focus on caring for the pets, we do everything else!
1. We will connect you to your pet clients.
2. Easy and transparent payments.
3. Easily track your bookings and payments from the app.
4. We will assist you in case of any pet emergencies.
5. We have got your back covered
- 09
We will provide you with a training manual, handbook and training videos. This is self-study material especially created by tailZ in collaboration with a Canine Behaviorist. You will need to complete an evaluation test before you can accept any service requests through the platform.
- 10
1.This is the time when the pet parents, pet and the care-giver get to meet and get familiar with each other. If you (your pet) and the sitter feel comfortable with each other, go ahead and confirm your booking!
2.It is required for all new bookings. Repeat bookings skip this step.
3.Booking is confirmed only after Meet and Greet.
- 11
No, if you're only providing home-style pet-care services. But the long answer depends on the kind and scale of business you are running. We recommend you discuss this with a professional in your state.
- 12
Payments are transferred directly into your bank account. Payments are processed within 48 hours after the end of service. No cheques. No cash.
- 13
Service may not be complete yet or it maybe an upcoming service
If service is complete and you have still not received the payment after 48 hours- We apologize for the delay. Please reach out to us at support@tailz.in and share your booking details. We will look into it.
- 14
1. Be polite and try to resolve issues amicably.
2. Be understanding and patient. Sometimes, just listening to someone complain helps resolve issues.
3. In services industry it important to build positive relationship with clients. Focus on building long term relationships.
4. Apologize, it may help.
5. Call tailZ support and try to assist the Pet Parent. Take lead in resolving the issue.
Helpful faqs for pet hosts
