Question 1

What is home-boarding?

Accepted Answer

Home boarding is when your dog stays with someone else in that other person’s home, letting your dog enjoy the comforts of a family home and one-to-one attention, while you can’t be with them.  With a shared passion for dogs, they either have a pet currently or have had a dog in the past, making their love for furry companions a genuine part of the tailZ experience.

Question 2

How does tailZ home-boarding work?

Accepted Answer

Tailz simplifies the process of finding trusted home boarding services for dogs in your vicinity. Download the app, create your profile, and effortlessly connect with reliable home-boarding options that match your preferences and location.

Question 3

Is it safe to book through tailZ?

Accepted Answer

We take great pride in our selection process. All our service providers go through background verification. Once selected, they interact with the experts on our panel to help them become the perfect host. We try to ensure only genuine dog-lovers are part of this community. Your ratings, review and feedback are valuable and will help us ensure we continue to partner with genuine service providers.

Question 4

I have never left my dog alone before. Can I still use tailZ?

Accepted Answer

Yes. Even if you have never left your dog before, you can still use dog boarding and day-care services.  If your dog is still a puppy, it is a good time to get the dog used to boarding. If your dog is already an adult and has never stayed out either at boarding or friend’s place, then we recommend you start with day-care for a few hours before leaving the dog overnight.

Question 5

How do I know my pet is taken care of during the stay?

Accepted Answer

Your pet sitter will keep you posted, with text and photo/video updates. You can also reach out to the sitter through the app for any questions during the stay.

Question 6

How do I modify my request?

Accepted Answer

You can modify your request anytime before payment and confirmation. The host will need to confirm and accept any change to the booking. After payment, you will need to cancel your current request and start a fresh booking.

Question 7

What is Meet-n-Greet?

Accepted Answer

1. This is the time when the pet parents, pet and the care-giver get to meet and get familiar with each other. If you (your pet) and the sitter feel comfortable with each other, go ahead and confirm your booking!
2. It is required for all new bookings. Repeat bookings don’t have to go through this step.
3. Booking is confirmed only after Meet-n-Greet.

Question 8

How do I find Dog Boarding Near Me?

Accepted Answer

Download tailZ App. Enter your city and search for your area in the location. If you do not see your exact location, you can also search for hosts in areas close to your locality. You can also search for all hosts in your city and then send a request to the one closest to you.

Question 9

What happens if my pet falls sick during the stay?

Accepted Answer

Despite the best precautions, your pet could feel sick while you're away but don't worry! We will assist the sitter take care of the issue, including reaching out to your pet’s vet. We strongly recommend that you share as much information about your pet as possible, including any medical history and your vet's contact details. Your emergency contact details should be available with us for us to reach out to you.

Question 10

What happens if my sitter has an emergency while I am away?

Accepted Answer

We will assist the sitter to move the pet to another verified pet-sitter for the remaining duration. We will make sure a different pet-sitter is selected after confirming with you. Although not ideal, we will expect and request you to understand and support the sitter.

Question 11

What if I am not happy with my sitter?

Accepted Answer

That’s not something we want our customers to experience. Please let us know why you were unhappy with the service. This platform works on review and ratings. Please communicate to the sitter and us your reason for dissatisfaction.

Question 12

How do I cancel my booking?

Accepted Answer

Under your upcoming bookings use the cancellation option to cancel your booking. Please refer to the cancellation and refund policy of the booking before cancelling the service.

Question 13

What is the cancellation fee?

Accepted Answer

Refer to the cancellation and refund policy and your booking details for any cancellation fee.

Question 14

When will I get a refund for cancelled booking?

Accepted Answer

For refund policy check the Cancellation and Refund Policy and the booking terms. Customer Care will call to process refund after online cancellation. Refund takes 3 working days.

Question 15

Do I pay the Sitter directly?

Accepted Answer

No. All payments are online through Tailz. Pet sitter should not be paid directly.

Question 16

How can I locate affordable dog boarding prices near me using tailZ?

Accepted Answer

tailZ makes it easy to find budget-friendly dog boarding options in your locality. Use the app to search for hosts, review their profiles, and select an option that aligns with both your budget and your pet's requirements.

Question 17

How can I find a trusted pet boarding facility for dogs near me through tailZ?

Accepted Answer

tailZ connects you with reliable pet boarding facilities for dogs. Download the app, search for hosts, and discover the perfect home boarding facility near you, ensuring a secure and comfortable stay for your pet.

Question 18

How do I find the best dog creche near me?

Accepted Answer

tailZ assists you in discovering the best dog creche facilities nearby. Download the app, explore options, and choose a creche that offers a nurturing environment for your dog.

Helpful faqs for pet parents

Helpful faqs for pet hosts

Contact Us

+91. 9319910935

support@tailz.in

55, 2nd Floor, Lane 2, Westend Marg, Saidulajab, Saket- 110030

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