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Operations Manager

Delhi, India

Full Time

We love dogs and dog people. We want to make pet-parenting fun and dogs happy. More and more hoomans should experience the love of dog in their life! We believe every dog deserves unlimited belly rubs.

Through tailZ we are connecting dog lovers and pet-parents. Think of it as AirBnB for Pets! Currently, we have over 150+ hosts live on the platform providing boarding, day care, walking and nutrition.

tailZ app promises to be a win-win-win solution for all involved, pets, pet-parents and pet-sitters. While pets will get more attention and personalized care from trusted and reviewed pet-sitters, pet-parents will have more peace of mind about their pets’ needs being met.

Today, pet-parents treat pets as part of their family, providing them with the best products and services and we seek to create an easy one stop access for all pet needs.

About the Role

Manage all back-end operations using various tools. Define the operational processes and systems. Manage the customer delight team that is the first point of contact for enquiries, bookings, on-going transactions. Plays a critical role in ensure smooth delivery of service and delight customer with awesome experience.


  • Responsible for lead management and on-boarding

  • Responsible for back-end operational processes

  • Responsible for host on-boarding & verification

  • Manage CRM tools to update & maintain customer interaction information

  • Build lasting relationships with customers and hosts- positive & empathetic attitude

Skills & Requirements

  • Dog Lover/Pet-Parent

  • Graduate/Post Graduate degree in any discipline

  • Excellent communication skills

  • MS Office- Excel

  • Ability to respond to customer queries & manage different situations

  • Flexibility- start-up needs and work requirements change. Open to accepting new challenges & tasks based on need of the company

What will you get from tailZ

  • Pet industry is the upcoming sector, opportunity to create something from ground up

  • Passionate team & positive, healthy working environment

  • Great work culture, run your own projects end to end

To apply send you latest CV to

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